Customer Retention

The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

by Andrew O'Brien in Andrew O'Brien, Blog, Contact Center Outsourcing, Customer Retention, Customer Service Outsourcing

For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most important asset and anything that adds a layer between you […]

 

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