Blue Ocean News

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Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

by Blue Ocean in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology

By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience. The […]

 

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Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

by Blue Ocean in Blue Ocean News, Case Studies, Contact Center Outsourcing

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. Through smart automation and people-first business process optimization, Blue Ocean achieved $25,000 in quarterly savings while reducing manual processing time by 22 hours per month. The Client A Multinational IT & Networking Technology Corporation This […]

 

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Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

by Blue Ocean News in Blog, Blue Ocean News, News

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, […]

 

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Blue Ocean Named as Finalist in 2024 Stevie® Awards for Sales & Customer Service

by Blue Ocean News in Blog, Blue Ocean News, News

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18th annual Stevie® Awards for Sales & Customer Service. Blue Ocean will ultimately be awarded a Gold, Silver, or Bronze Stevie Award during a gala banquet on Friday, April […]

 

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Blue Ocean Is Diving into the Deep Waters of Podcasting!

by Blue Ocean in Blog, Blue Ocean News, Podcast

If you know me or any of my stellar Blue Ocean colleagues personally, you know we can talk for days about customer experience. And why wouldn’t we be excited to chat? We hold the keys to CX, one of the biggest differentiators brands have at their disposal today. As champions of the call center, it’s […]

 

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Kudos to You — and to the People We Depend on Everyday

by Patty Isnor in Blog, Blue Ocean News, Patty Isnor

As we find ourselves entering the strangest holiday season we’ve ever experienced, we want to be sure that while we can’t celebrate together this year, that we still give thanks to our exceptional people and clients. It is our pleasure to share just a small sample of the amazing words of gratitude and recognition from […]

 

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True Blue Stories: Messages of Gratitude in the Midst of Crisis

by Patty Isnor in Blog, Blue Ocean News, Patty Isnor

As we navigate these uncharted and rough waters, we find ourselves continually grateful for our employees and their commitment to our clients and each other. When we made the decision a month ago to transition more than 90% of our workforce to a work-at-home environment, we knew that one of our biggest challenges would be […]

 

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Current State of Affairs at Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Blog, Blue Ocean News, News

Stating the obvious, the past few weeks have been a turbulent time for everyone the world over. In response to this crisis, the world of work has been rapidly evolving.  For our clients, our partners, our employees, and our followers here on this site, I want to share a short update about current state of […]

 

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Blue Ocean Wins 2020 Silver Stevie® Award

by Blue Ocean News in Blog, Blue Ocean News, News

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019. […]

 

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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success

by Blue Ocean News in Blog, Blue Ocean News, News

Blue Ocean, a world leader in customer care solutions, was named a Finalist in the “Customer Service Success – Technology Industries” category in the 14th annual Stevie® Awards for Sales & Customer Service. The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 28 […]

 

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