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      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
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- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
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      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
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- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
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Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
      Listen Now
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
Contact Us
Client Login

Andrew O’Brien

Future State of the Contact Center: ChatGPT in Customer Experience

by Andrew O'Brien in Andrew O'Brien, Artificial Intelligence

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or […]

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A New Year Ahead and a Dose of Inspiration—Happy Holidays from Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Customer Service Outsourcing, Holiday Customer Service

Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, […]

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Current State of Affairs at Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Blue Ocean News, News

Stating the obvious, the past few weeks have been a turbulent time for everyone the world over. In response to this crisis, the world of work has been rapidly evolving. For our clients, our partners, our employees, and our followers here on this site, I want to share a short update about current state of […]

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