Andrew O’Brien

Current State of Affairs at Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Blue Ocean News, News

Stating the obvious, the past few weeks have been a turbulent time for everyone the world over. In response to this crisis, the world of work has been rapidly evolving.  For our clients, our partners, our employees, and our followers here on this site, I want to share a short update about current state of […]

 

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The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

by Andrew O'Brien in Andrew O'Brien, Contact Center Outsourcing, Customer Retention, Customer Service Outsourcing

For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most important asset and anything that adds a layer between you […]

 

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AI and Customer Care: The Future is Here

by Andrew O'Brien in Andrew O'Brien, Artificial Intelligence, Contact Center Technology, Customer Service Outsourcing, Multichannel Customer Service

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. The future is, it seems, here at our fingertips. These technologies are sparking new expectations in today’s consumers on an almost daily basis. We want intelligent interactions that are personalized to our own situations and we want […]

 

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