Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Achieving finalist status ensures Blue Ocean will be presented with either a Gold, Silver, or Bronze Stevie when results […]
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Contact center agents are often the unsung heroes of customer satisfaction which makes it especially satisfying when the work of our contact center agents is recognized for excellence. On January 20, 2017 Blue Ocean Contact Centers was announced by the Stevie Awards for Sales & Customer Service as one of the five finalists for their […]
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IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, […]
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With 24/7/365 operations supporting dozens of national and international brands who are leaders in their industries, our 450+ agents collectively handle millions of contacts a year. Each successful resolution always brings about a satisfying sense of accomplishment. But every once in a while, people in our line of work get the opportunity to deliver a […]
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Halifax, Nova Scotia, April 30, 2015 – IMP Group Limited (IMP) of Halifax, Nova Scotia, has acquired Blue Ocean Contact Centers. Blue Ocean employs more than 600 employees and is headquartered in Halifax, Nova Scotia. It provides customer service solutions for world-class companies who are leaders in technology, travel, retail, grocery, wellness, tourism and automotive […]
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Blue Ocean Contact Centers, a recognized leader in providing outsourced customer service solutions for global brands, received contact center awards for Best Outsourced Customer Service, Best Use of Social Media in the Contact Center, and Best Recruitment Campaign. The awards were announced at the 2014 ContactCenterWorld Top Ranking Performers of the Americas Conference in Orlando, […]
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