How can you be confident that the promises a business process outsourcer (BPO) makes actually match the experience they deliver? That’s the question every customer care leader has to answer, usually while weighing several vendors at once. Every RFP arrives packed with value statements, SLA metrics, awards, success stories, and testimonials, enough to fill a […]
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We are very pleased to welcome Chris Courneya to our leadership team as Senior Vice President, Business Development. Chris has extensive experience in the contact centre outsourcing industry, with a proven track record of building trusted partnerships and driving sustainable growth across complex CX environments. He has led both Sales and Client Services organizations and […]
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Halifax, Nova Scotia – Blue Ocean, an award-winning provider of customer experience solutions, has earned the EcoVadis Committed badge for the second consecutive year, recognizing the company’s continued progress in strengthening its sustainability and responsible business practices. EcoVadis is a global leader in business sustainability assessments, evaluating organizations across 21 sustainability criteria within four core […]
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Blue Ocean, a world leader in customer care solutions, is proud to announce it has won a 2026 Bronze Stevie® Awards for Sales & Customer Service, recognizing the company’s outstanding work delivering premium customer experience for BermudAir, Bermuda’s boutique airline. This latest honor marks Blue Ocean’s eighth Stevie Award win over the past several years. […]
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BermudAir, the flagship airline connecting Bermuda to key North American destinations, has partnered with Blue Ocean Contact Centers to provide comprehensive customer care services as the airline continues its impressive growth trajectory. The partnership enables BermudAir to focus on its core aviation operations while ensuring exceptional customer service delivery across all touchpoints. The collaboration comes […]
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Blue Ocean, a world-leader in customer care solutions, has been awarded a Bronze Stevie® Award in the “Achievement in Customer Experience” category at the 19th annual Stevie Awards for Sales & Customer Service. This prestigious recognition marks Blue Ocean’s seventh Stevie Award, following a Bronze Stevie win in 2017 and 2021 and Silver Stevies in […]
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Halifax, Nova Scotia – Blue Ocean Contact Centers, a leading provider of high-touch customer care solutions, has been awarded a Bronze Medal from EcoVadis, placing them in the top 35% of companies globally for sustainability performance. This recognition validates Blue Ocean’s commitment to environmental stewardship, ethical business practices, labor and human rights, and sustainable procurement. […]
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Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, […]
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Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18th annual Stevie® Awards for Sales & Customer Service. Blue Ocean will ultimately be awarded a Gold, Silver, or Bronze Stevie Award during a gala banquet on Friday, April […]
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We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed! Our article, How to Launch a Successful Outsourced […]
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