News

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Blue Ocean Contact Center Agent Helps Change a Young Girl’s Life

by Blue Ocean News in Blue Ocean News, News

With 24/7/365 operations supporting dozens of national and international brands who are leaders in their industries, our 450+ agents collectively handle millions of contacts a year. Each successful resolution always brings about a satisfying sense of accomplishment. But every once in a while, people in our line of work get the opportunity to deliver a […]

 

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IMP Group Acquires Blue Ocean Contact Centers

by Blue Ocean News in News

Halifax, Nova Scotia, April 30, 2015 – IMP Group Limited (IMP) of Halifax, Nova Scotia, has acquired Blue Ocean Contact Centers. Blue Ocean employs more than 600 employees and is headquartered in Halifax, Nova Scotia. It provides customer service solutions for world-class companies who are leaders in technology, travel, retail, grocery, wellness, tourism and automotive […]

 

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Blue Ocean Earns 3 Prominent Contact Center Awards for Customer Service, Social Media, and Agent Recruitment

by Blue Ocean News in Blue Ocean News, Contact Center Awards, News, Social Media Customer Support

Blue Ocean Contact Centers, a recognized leader in providing outsourced customer service solutions for global brands, received contact center awards for Best Outsourced Customer Service, Best Use of Social Media in the Contact Center, and Best Recruitment Campaign. The awards were announced at the 2014 ContactCenterWorld Top Ranking Performers of the Americas Conference in Orlando, […]

 

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