Contact Center SOW

Building the Contact Center SOW: The Framework for Success

by Blue Ocean in Blog, Contact Center Outsourcing, Contact Center RFP, Contact Center SOW, Customer Service Outsourcing

You’ve heard it before: Stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing customer support – whether for the first time or the fifth time – your company’s relationship with the contact center is understandably complex. You simply can’t rely […]

 

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