Contact Center SOW

Building the Contact Center SOW: The Framework for Success

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Contact Center SOW, Customer Service Outsourcing, Mike Hasler

You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. You simply can’t rely on an […]

 

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