Julie Briggs

The Economics of Nearshore vs Offshore Contact Centers

by Julie Briggs in Contact Center Budgeting, Julie Briggs, Nearshore Contact Center

Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or cheap, mass-produced electronics, you’ve probably learned that lesson firsthand. The same rule applies to your contact center partner. Hosting an in-house contact center compared to an outsourced contact center represents a strategic investment. There is no denying that outsourcing makes great economic sense in […]


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