Contact Center Budgeting

What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Amy Bennet in Amy Bennet, Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]


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5 Cost-Effective Reasons to Outsource Your Contact Center [Slideshare]

by Andrew O'Brien in Andrew O'Brien, Contact Center Budgeting

Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. The challenge is, how does that translate into numbers? Calculating call center costs in order to build a business case for outsourcing depends upon a complex array of factors and considerations. We want to make it […]


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