Contact Center Budgeting

Calculating Contact Center Outsourcing Costs: Insights You Need Right Now

by Amy Bennet in Amy Bennet, Contact Center Budgeting

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip […]


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What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Amy Bennet in Amy Bennet, Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]


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5 Cost-Effective Reasons to Outsource Your Contact Center [Slideshare]

by Andrew O'Brien in Andrew O'Brien, Contact Center Budgeting

Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. The challenge is, how does that translate into numbers? Calculating call center costs in order to build a business case for outsourcing depends upon a complex array of factors and considerations. We want to make it […]


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The Economics of Nearshore vs Offshore Contact Centers

by Julie Briggs in Contact Center Budgeting, Julie Briggs, Nearshore Contact Center

Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or cheap, mass-produced electronics, you’ve probably learned that lesson firsthand. The same rule applies to your contact center partner. Hosting an in-house contact center compared to an outsourced contact center represents a strategic investment. There is no denying that outsourcing makes great economic sense in […]


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