Nearshore Contact Center

10 Reasons to Locate Your Contact Center in the Friendly North

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing, Nearshore Contact Center

Looking for an onshore contact center partner? One that can wow your customers while simultaneously delivering an unparalleled ROI? Your answer may just lie to the friendly north. Yes, we’re probably a little biased, but the proof is right here – check out our top 10 reasons to outsource your contact center to Canada. 1. […]

 

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The Economics of Nearshore vs Offshore Contact Centers

by Julie Briggs in Contact Center Budgeting, Julie Briggs, Nearshore Contact Center

Nothing worthwhile comes cheap. If you’ve ever purchased no-name appliances or cheap, mass-produced electronics, you’ve probably learned that lesson firsthand. The same rule applies to your contact center partner. Hosting an in-house contact center compared to an outsourced contact center represents a strategic investment. There is no denying that outsourcing makes great economic sense in […]

 

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3 Reasons Canada is the Best Nearshore Contact Center Option for U.S. Companies

by Mike Hasler in Customer Service Outsourcing, Mike Hasler, Nearshore Contact Center

Going across the border might not be the first place you think of when considering to outsource outside of the United States.  With tens of thousands of call center outsourcers worldwide, the decision to go to with a nearshore contact center in Canada is not one of simple supply and demand. Another common misnomer is […]

 

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