Omnichannel Customer Service

Unraveling the Tangled Vines of Omnichannel Customer Care

by Susan Preiss in Contact Center Outsourcing, Customer Service Outsourcing, Omnichannel Customer Service, Susan Preiss

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. But there’s a lot to unpack when it comes to creating and sustaining an effective, elegant […]

 

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