Kim Campbell

PCI Compliance in an Outsourced Customer Care Program: What Do You Need to Know?

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

There’s no doubt that today’s businesses – from SMB to global mega-brands – take data security and data protection very, very seriously. With the ever-increasing rigor around PCI DSS compliance, not to mention the proliferation of legislated protections like GDRP, the landscape is changing quickly and for the better. As a result, for most companies, […]

 

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Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

What Does Content and Ad Review Have in Common with Customer Service? Content review is a topical subject these days. We have witnessed Mark Z. in the hot seat being held accountable for content review standards and practices. But the requirement for content review extends beyond the major social media players: from not-for-profit social activism […]

 

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In-House vs Outsourced Customer Service: What’s Right for Your Business?

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. Which choice is better for your business? Below we discuss the pros and cons of in-house versus outsourced […]

 

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