Contact Center Reporting

New Year, New Contact Center RFP? 10 Mistakes to Avoid

by Mike Hasler in Contact Center Outsourcing, Contact Center Reporting, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Because the partnership you have with a contact center is core to your customers’ journey with you, it’s a relationship that matters more […]

 

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3 Tips to Improve Contact Center Reporting

by Kim Campbell in Contact Center Reporting, Kim Campbell

“My goal is that our reporting is concise, honest, accurate, and actionable.” – Reporting Coordinator, Blue Ocean Contact Centers Many company leaders share that same goal. However, aligning your contact center reporting strategy to your goals is no simple stroll in the park. It starts by questioning everything. Is the data valuable? Is the data […]

 

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