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Does Your Outsourced Customer Care Partner’s Location Matter Any More?

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing

The current climate of customer service demands flexibility and adaptability. To put it mildly, we’re living through one of the weirdest periods in modern history. Entire industries have been unceremoniously ushered into remote working conditions they never planned for, and a palpable pandemic-fueled FOMO has led to “The Great Resignation.”  Everywhere you look these days, […]

 

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