Blog

Page 2

Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your team to eliminate the deal-breakers and discern the winner. Finally, […]

 

Read More