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Current State of Affairs at Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Blue Ocean News, News

Stating the obvious, the past few weeks have been a turbulent time for everyone the world over. In response to this crisis, the world of work has been rapidly evolving.  For our clients, our partners, our employees, and our followers here on this site, I want to share a short update about current state of […]

 

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RFP Resources for Procuring an Outsourced Customer Care Solution

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. No boilerplate RFP document will do the job. […]

 

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