Call Center Agents

Up Where Expectations Soar: Customer Care in the Age of Entitlement

by Kim Campbell in Call Center Agents, Customer Experience, Customer Service Outsourcing, Kim Campbell

Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s where it all started: that innocent coffee cup with the green mermaid staring back at you. The trend of personalized customer experience has since transformed almost every industry as we know it. […]

 

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Empowering Your Team to Deliver Kick-Ass Customer Experience

by Kim Campbell in Agent Insights, Call Center Agents, Customer Service Outsourcing, Kim Campbell, Roadside Assistance

Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based […]

 

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