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Overcoming the Expense of Customer Service in Major Urban Centers

by Mike Hasler in Contact Center Outsourcing, Customer Service Outsourcing, Mike Hasler

Cost Factors in Major Urban Centers  In the past 18 months, we have seen more and more interest from companies looking for alternatives to operating customer care centers in or close to their headquarters in major urban centers like Toronto, Vancouver, New York, and San Francisco. Economists have several arguments as to why different cities […]

 

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How to Ease the Pain of Scaling Your Contact Center

by Susan Preiss in Contact Center Outsourcing, Customer Service Outsourcing, Strategic Partnership, Susan Preiss

Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or messaging with questions and concerns? Higher […]

 

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