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Blue Ocean Wins 2025 Bronze Stevie® Award for Achievement in Customer Experience
Blue Ocean, a world-leader in customer care solutions, has been awarded a Bronze Stevie® Award in the “Achievement in Customer Experience” category at the 19th annual Stevie Awards for Sales & Customer Service.
This prestigious recognition marks Blue Ocean’s seventh Stevie Award, following a Bronze Stevie win in 2017 and 2021 and Silver Stevies in 2019, 2020, 2021 and 2024.
Blue Ocean’s winning entry, “Transforming Subscriber Retention Through Value-Led Customer Experience,” showcased the company’s exceptional partnership with The Globe and Mail, Canada’s premier news publication. After The Globe and Mail’s CEO made the strategic decision to repatriate customer support from an offshore multinational provider, Blue Ocean was selected to transform their approach to subscriber retention. The partnership has delivered outstanding results, achieving exceptional subscriber retention rates through a value-demonstration methodology that has significantly outperformed industry benchmarks while maintaining the highest standards of customer experience.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were evaluated in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized juries.
“By prioritizing value-led conversations over price concessions, the program secured millions in protected revenue while enhancing customer experience and loyalty,” noted one Stevie judge, highlighting the sustainable impact of Blue Ocean’s innovative approach.
Another judge commented, “Your performance reinforces the resilience and effectiveness of your approach. This is evident in the consistent upward trajectory of your retention rates post-transition, proving that your strategy drives sustainable results rather than short-term fixes.”
“We are incredibly honored to receive this Bronze Stevie Award,” comments Andrew O’Brien, President and COO at Blue Ocean. “This recognition validates our commitment to transforming customer care from a cost center into a strategic advantage for our clients. Our partnership with The Globe and Mail exemplifies how innovative customer experience strategies can drive measurable business results while building stronger customer relationships. This achievement belongs to our entire team, whose dedication and expertise make these outcomes possible every day.”
“The nominations we received for the 2025 competition illustrate that business development, customer service, and sales professionals worldwide have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”
About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions. They provide solutions and leadership for clients with a requirement for CX expertise through relentlessly focusing on increasing value over time by employing exceptional people to manage relationships and provide experience-centric custom solutions. Headquartered in Atlantic Canada, Blue Ocean has been supporting brands across a wide range of industries that share their deeply held belief in the importance of the customer experience since 1994.
