Holiday Customer Service

Happy Holidays from Blue Ocean!

by Blue Ocean News in Holiday Customer Service

As the year comes to a close, we hope you find yourself working towards a very restful, well-deserved holiday season. But don’t set that “out of office” notification quite yet. Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from […]

 

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A New Year Ahead and a Dose of Inspiration—Happy Holidays from Blue Ocean

by Andrew O'Brien in Andrew O'Brien, Customer Service Outsourcing, Holiday Customer Service

  Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, […]

 

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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center!

by Patty Isnor in Agent Insights, Call Center Agents, Contact Center Coaching, Holiday Customer Service, Patty Isnor

Heading out of the office this holiday to grab some eggnog and enjoy the lights? While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting […]

 

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Deck the Halls: Coping with Peak Season Holiday Spikes in the Contact Center

by Susan Preiss in Customer Service Outsourcing, Customer Service Trends, Holiday Customer Service, Live Chat, Susan Preiss

Several years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Fast forward a few years, and that number has skyrocketed to a massive $1.1 trillion, according to data from Deloitte, which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead […]

 

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