Roadside Assistance

Empowering Your Team to Deliver Kick-Ass Customer Experience

by Kim Campbell in Agent Insights, Call Center Agents, Customer Service Outsourcing, Kim Campbell, Roadside Assistance

Quick, how many services or memberships do you subscribe to? One? Two? Twenty? You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based […]


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3 Useful Tactics for Roadside Assistance Call Center Teams Under Siege

by Andrew Breau and Abby Saranchuk in Customer Service Outsourcing, Roadside Assistance

If you live anywhere in the Northern United States or Canada, one phrase you would love to have stricken from your vocabulary this past winter is “Polar Vortex.” In addition to being the coldest, bone-chilling temperatures ever recorded across hundreds of cities in North America, Mother Nature supplied multiple blizzards that crippled transit and travel […]


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