You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. You simply can’t rely on an […]
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Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad experience? This statistic from a PwC survey is an eye-opener for any organization that interfaces with customers on a regular basis. But what constitutes a bad experience? Although […]
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Entering a new strategic partnership with a contact center outsourcer is one of the most significant decisions you make for your business. You’re putting your brand and your customers in the hands of a third-party who will have a direct impact on your business, its ROI, and all its related KPIs. TL;DR: Whether you’re in […]
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