Blog

Page 17

Customer Journey Mapping in the Contact Center

by Susan Preiss in Blog, Customer Experience, Susan Preiss

Think back, for a moment, to a time when you made a purchase of a product, service, or membership that has, for any number of reasons, caused you stress.  Maybe the payment didn’t go through, maybe something was broken or malfunctioning, maybe it’s just not what you expected. Perhaps you check the troubleshooting manual or […]

 

Read More

Live Chat Best Practices

by Blue Ocean in Blog, Live Chat

In a world fueled by technology and a culture plagued by busy-ness, where many people turn to texting and instant messaging as their first and fastest route of communication, it makes sense why live chat is a growing channel for customer support. A recent Gartner report suggests that its presence as a customer engagement channel […]

 

Read More

[eBook] The End-to-End Contact Center Solutions Buyer’s Guide

by Blue Ocean in Contact Center Outsourcing, eBook

If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. We published this eBook for you –  The End-to-End Contact Center Solutions Buyer’s Guide. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your […]

 

Read More

IMP Customer Care Becomes Blue Ocean Contact Centers

by Blue Ocean News in Blog, Blue Ocean News, News

IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, […]

 

Read More