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Secrets to Incredible Customer Service with Paul R. Jones

by Amy Bennet in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the […]


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5 Most Critical Elements of a Successful Contact Center Launch

by Kim Campbell in Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

Contact center implementation is an art and a science, and over 24 years in business, we’ve learned exactly what it takes to make the smoothest transition possible. Every milestone and every moving part is integral to a controlled acceleration towards a seamless transition that results in a positive customer experience. On top of that, the […]


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