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We Are Customer Experience Architects
We deliver globally competitive customer care solutions for brands who refuse to compromise on customer experience. We combine exceptional people with intelligent tech to support and elevate your brand. Unlike the industry giants, we’re small enough to care personally about your business but sophisticated enough to deliver transformative results.
The Blue Ocean Blueprint:
- HQ’d in Halifax, Nova Scotia – halfway between the UK and California – perfectly positioned for global customer care.
- True hybrid shoring model with agents in homes and hubs across Canada and the Dominican Republic.
- Making brands shine since 1994.
- Privately owned, which means faster decisions and focus on what matters – your success.
- PCI-compliant, SOC 2 certified, and integrated digital-ready tech stack.
- Customer care programs starting at 20 FTE.
- Multilingual customer care with high volume in English, French, Spanish. Also fluent in Portuguese, German, Cantonese, and Mandarin.
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Where Stewardship Meets Innovation
We believe in the power of “and” – brilliant people and smart technology. Real experts who navigate the AI landscape without the buzzwords to enhance (never replace) human connection. While others chase trends, we craft digital solutions that solve real problems. The result? Your brand gets stronger, your costs decrease year over year, and your customers? They actually enjoy reaching out.
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Real Life Story
Enhanced customer experience with a custom IVR integration
When this multinational communications corporation was struggling with longer-than-average AHT and poor customer experience, we delivered a custom IVR integration to streamline processes and boost customer ratings by 34%. Read more!
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Why Choose
Blue Ocean?
Want to know why leading brands choose us? It's simple: we steward your brand like the valuable asset it is. Our focus is on creating measurable value through true strategic partnership. That's why our entire senior leadership team shows up at every quarterly business review – actively planning your next win. (Unusual in our industry? Yes. That’s exactly why it works.)
Meet the Minds Behind the Magic >
Time Well Spent
Want to know the secret behind exceptional brand experiences? It’s having people who actually love what they do. We don’t just talk about employee engagement – we focus on creating an environment where brilliant people can do their best work. Because when our team is empowered, engaged, and genuinely excited to be here? Your customers feel it in every interaction.
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