Live Agent Contact Handling

Live Agent

Contact Handling

 

Human interaction still matters

 

Complex customer service scenarios require a differentiated relationship with the customer, powered by human insight and situational decision-making. Our outsourced customer service solutions leverage the skills, experience, and intelligence of empowered agents to make a difference and enhance your customers’ experience. Moreover, we ensure 100% quality assurance with automation, effectively combining the strengths of human interactions with cutting-edge technology. By incorporating automation into our processes, we can consistently drive best-in-class customer satisfaction (cSat) by streamlining workflows, reducing errors, and delivering faster and more accurate solutions to your customers.

Complex customer service scenarios require a differentiated relationship with the customer, powered by human insight and situational decision-making.

Voice

Chat

Email

Social Media

BPO

We put the right people in the right place doing the right things at the right time. That’s how we drive service excellence and brand loyalty. You can count on Blue Ocean to deliver.

Looking for customer support solutions like these?

 

You’re not alone. Click here to find out what top tier companies we support today.

What sets our live agent support solutions apart from the competition?

Award-Winning Recruiting Strategies

Our talent acquisition practices are second to none – we were even featured in the Harvard Business Review for our excellence in hiring! Our focus on our people doesn’t stop there – our training and engagement practices exceed industry standards. Ask about our JD Powers & Associates audit results!

Bilingual Capabilities

We are a Canadian headquartered outsourcer providing onshore and/or nearshore bilingual or multilingual customer care solutions in English, French, and Spanish. We can also provide coverage support for lower volume requirements in Portuguese, German, Cantonese, and Mandarin.

Commitment to Engagement

We know that employee engagement doesn’t “just happen” – it takes focus and intention. We also know there’s a direct line between the agent experience and your customer’s experience. That’s why employee engagement is a Top 3 strategic priority for us.

Excellence in Workforce Management

From forecasting to scheduling to real-time deployment of resources, our team is one of the best in the business. Smarter workforce management means better results, happier customers, and greater ROI.

Don’t take our word for it

 

A quick word from an existing client

 

I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”

 

VP, Cloud Operations for the World-Leader in Data Intelligence

Our WFM Team puts the right people in the right place at the right time

 

And they knock it out of the park every time