Digital Customer Experience

Digital Customer Experience

 

Innovation your customers crave

 

Today’s customers want intelligent, personalized interactions across all customer service channels.

 

The optimal way to deliver that experience is by leveraging cutting edge technology to anticipate their needs, resolve complex care scenarios, and promote customer satisfaction.

Asian or Hispanic man using Laptop and credit card payment shopping online with icon customer network connection on screen and connecting with omni channel system. Older man satisfied with CRM system

Upgrade your digital customer experience with these innovative solutions:

Artificial Intelligence Integration

Artificial intelligence sets the stage for personalization and customization combined with efficiency. Enhance the customer experience through our elegant AI solutions, integrated seamlessly into your existing infrastructure.

Chatbot Integration

For a growing number of consumers, engaging with a live agent is their last choice, not their first choice. For these customers, a well-designed chatbot that can assist with straightforward interactions and support self-service is a thing of beauty.

Intelligent Self-Service Integration

Gone are the days of circular IVRs and never-ending transfers. Our intelligent self-service integration will guide your customers effortlessly and instantly to the answers and information they need to stay connected to and engaged with your brand.

Machine-Learning & Data Driven Omni Care

The data your contact center program gathers from millions of customer interactions has enormous power. With the right machine-learning tools and a commitment to data-driven omni care, we can optimize the customer journey and enhance your brand.

Intelligent Escalations

The digital customer experience works best when customers can easily move from automation to live support when the situation demands. Our intelligent escalations smoothly connect those customers with an empowered agent every time interactions indicate the need for human intelligence.

Looking for customer support solutions like these?

 

You’re not alone. Click here to find out what top tier companies we support today.

Industry-Specific Customer Support Solutions

 

Here are a few of our specialties

 

Technology

Insurance & Financial Services

Travel & Tourism

Grocery & Consumer Packaged Goods

Consumer Products

Automotive & Roadside Assistance

Don’t take our word for it

 

A quick word from an existing client

 

I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”

 

VP, Cloud Operations for the World-Leader in Data Intelligence