This contact center RFP template is designed to effectively compare vendors while digging deep into details that will drive your decision, and ultimately your success with a new partner.
From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your call center team.
A true partner is willing to share any risk on your journey to long-term success. We’re breaking down some of the myths associated with outsourcing your contact center.
COVID-19 changed customer service forever. In this new guide, Blue Ocean lays out answers to critical questions about how best to run a post-pandemic contact center.
Left with questions of when and how to get back to business as usual? In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care.
Faced with unique challenges, we collaborated closely with our client’s European vendor to develop a playbook of lessons, best practices, and insights.
You’ve worked hard to build your brand and establish customer loyalty. Can an outsourced contact center really live up to that?
Managing costs is top of mind for you – we get it. In this guide, you’ll get greater insight into our variety of customer care pricing models.
Training contact center agents is an art and science. Cookie-cutter programs simply don’t work. So what does work?
More than just hiring and training your team, you need to know how your outsourced partner is managing contact center agents on a daily basis.
Discover how we pivoted to 100% remote recruiting, onboarding, and training, launched on-time, and received positive feedback from the client.