Header Social Media

Header Buttons

Request Proposal Careers Client Login

MENUMENU

Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      We transform customer experiences for brands who refuse to settle for average. Through exceptional people and smart technology, we protect and elevate your brand while strategically driving down costs.
      
      Leading brands choose us because we're obsessed with creating measurable value through true strategic partnership.
      
      Learn More About Us
Contact Us
Client Login

MENUMENU

Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      We transform customer experiences for brands who refuse to settle for average. Through exceptional people and smart technology, we protect and elevate your brand while strategically driving down costs.
      
      Leading brands choose us because we're obsessed with creating measurable value through true strategic partnership.
      
      Learn More About Us
Contact Us
Client Login

Blog

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer

by Phillip in

Comments are closed.

Contact Us

For Sales Enquiries:

Email: sales@blueocean.ca
Call: 1-866-658-2969
Schedule a Meeting

For General Enquiries:

Call: 1-866-722-2200

For Careers:

Visit Our Careers Center

Company Headquarters

7051 Bayers Road, Suite 400
Halifax, Nova Scotia
B3L 4V2
Canada

NEARSHORE OFFICE

Calle Sumner Welles esq,
Santo Domingo
10412
Dominican Republic

Diversity, Equity, Belonging

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people no matter their race, gender identity, sexual orientation, age, or family status. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

LAND ACKNOWLEDGEMENT

Blue Ocean is headquartered in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People and we are guided by the “Treaties of Peace and Friendship” signed in 1725.

Back to Top

Privacy Policy | © 2025 Blue Ocean Contact Centers, Inc. All Rights Reserved. | site by:

Chocolate chip or oatmeal raisin? Just kidding. The cookies on our website ensure the best possible experience as you browse. Not as delicious, but just as essential to a great time.Ok