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Technical Support Outsourcing
A human approach to outsourced tech support
In this increasingly digital world, supporting end users in high stress situations requires a comprehensive technical solution that carefully combines issue resolution with differentiated customer experience.
We understand that achieving this balance with an outsourced tech support solution can be challenging. From email transfers and account reconfigurations to broken equipment and malfunctioning technical tools, these issues can only be resolved by highly-skilled, empathetic agents who have a natural aptitude towards patient interaction with both technical and non-technical customers.
From routine troubleshooting to in-depth technical support, we know what it takes to deliver outstanding customer experience while simultaneously resolving the technical issues of a broad spectrum of customers. And with access to a highly educated local talent pool that consistently delivers intelligent, capable people into the labor market, we have the team to execute it.
Don’t take our word for it
A quick word from an existing client
“I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”
VP, Cloud Operations for the World-Leader in Data Intelligence
Deep thoughts about
customer care
We’re an open book.
Our WFM Team puts the right people in the right place at the right time