Mike Hasler

5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

by Mike Hasler in Contact Center Technology, Customer Service Trends, Mike Hasler

  For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the technical front. The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in […]

 

Read More