9 Winning Strategies for Scheduling and Managing the Contact Center Workforce [Infographic]

by Sean Miller in Infographic, Sean Miller

In the contact center industry, workforce management is both an art and a science – kind of like baseball. Statistics matter and so does the human ability to “read the play.” Collaboration between client and outsourcer (like an owner and team manager in Major League Baseball) is key to setting your team up for success. We explore the key milestones to creating the best strategy to produce a winning season for your customer service call center team in our latest infographic.

Workforce Management Infographic

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