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- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      We transform customer experiences for brands who refuse to settle for average. Through exceptional people and smart technology, we protect and elevate your brand while strategically driving down costs.
      
      Leading brands choose us because we're obsessed with creating measurable value through true strategic partnership.
      
      Learn More About Us
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Blog

Beyond KPIs and Metrics_ How to Measure Outsourced Call Center Performance

by Phillip in

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