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      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
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- - - [Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)
      In our experience, technology, attrition, and business continuity are the hot three areas of any contact center RFP—and yet these are the sections we consistently find some of the most outdated or cookie cutter questions that fail to paint an accurate picture of the vendor or the solution you’re potentially buying into. Our goal is to ensure you find the best possible outsourcer for your business.
      
      Listen to Part 1
      
      Listen to Part 2
      
      Listen to Part 3
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      We transform customer experiences for brands who refuse to settle for average. Through exceptional people and smart technology, we protect and elevate your brand while strategically driving down costs.
      
      Leading brands choose us because we're obsessed with creating measurable value through true strategic partnership.
      
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Blog

RFP Questions to Ask About AI in the Contact Center

by Abby Saranchuk in

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[Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)

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Design a Solution

Get Started with Our Contact Center RFP Template

[Podcast] A Better Way to RFP for Outsourced Customer Care (Because You’re Asking the Wrong Questions)

We’re hiring!

Get to Know Blue Ocean

Blog

RFP Questions to Ask About AI in the Contact Center