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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success
Blue Ocean, a world leader in customer care solutions, was named a Finalist in the “Customer Service Success – Technology Industries” category in the 14th annual Stevie® Awards for Sales & Customer Service. The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada.
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows, including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees.
Blue Ocean’s Stevie Award entry highlighted the incredible success they have achieved in supporting consumers with security and antivirus products from a leading security software company. Their success includes a 95% customer satisfaction score for their T2 team for 12 months straight – plus an impressive 40% response rate to those post-contact CSAT surveys. These hard numbers are backed up by anecdotal evidence, from written customer kudos, such as one calling out an agent as a “legend.”
“We’re thrilled with this international recognition for excellence in high-touch technical support,” comments Andrew O’Brien, President and COO of Blue Ocean. “Our solutions, and our teams, are founded on the relentless pursuit of customer satisfaction. Our consumer cyber security team is a perfect example. These frontline agents are knocking it out of the park for our client every day delivering exceptional service that builds brand loyalty.”
This is Blue Ocean’s third time being recognized by the Stevie Awards. The company received a Bronze Stevie in 2017 and a Silver Stevie in 2019 in the “Customer Service Team of the Year – Recovery Situation” category.
Maggie Gallagher, president of the Stevie Awards, commented, “Every Finalist nominee should be proud of the work they did over the past 18 months to be recognized by the judges. They should also be proud of how well they effectively communicated those achievements to the judges. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
