Call Center Outsourcing

Call Center Outsourcing Solutions

Customized Outsourced Contact Center Services

 

Whether your business serves individual consumers or global, enterprise-level customers, your company has service expectations to live up to and brand promises to deliver on.

 

Securing a reliable call center outsourcing partner to shoulder these responsibilities becomes a critical step not only in scaling your call center operation, but also in enhancing the customer experience.

 

We excel at providing omni-channel, multi-lingual, and high-quality solutions across a variety of complex support scenarios. Backed by years of experience working with top global brands, our agents focus on delivering differentiated customer experience that builds brand loyalty, resulting in increased revenue and lower operational costs.

live agent

Here are a few of our contact center outsourcing solutions.

Customer Service Support

We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection of your brand promise, even in high-pressure, complex customer service scenarios.

Order Management

High-value, enterprise-level customers require committed support of end-to-end parts or labor deployment, no questions asked. Our order management solution is delivered by well-trained agents who make accurate, knowledgeable decisions to deploy the right resources at the right time.

Tech Support

We know that effective outsourced tech support requires a human approach. When your customers are stressed by broken equipment or malfunctioning technology, they deserve smart resolutions delivered by highly skilled agents with a natural aptitude for emotional intelligence.

Roadside Assistance

When your customers are on the road, you require a roadside assistance solution that is highly scalable to seasonal and unpredictable call volume. From lost motorists to highway breakdowns, our roadside assistance offering will support your distressed customers when they need you most.

Reservations & Registrations

For travelers and event participants, reserving fares and registering for events are just the first step of the journey. Our outsourced reservations and registrations solution is built with the big picture in mind. Our goal is to deliver on your brand promise in every step of your customer’s journey.

Warranty & After-Sales Support

We know that great customer experience doesn’t end with a receipt of purchase. Your high value customers require continued support. Our warranty validation and after-sales support team act as the diplomatic liaisons between your dealers, resellers, and customers, nurturing the lifetime customer relationship.

Loyalty Program Management

When your customers are emotionally invested in your brand, you need to ensure your loyalty program is managed with extreme care. Our agents are dedicated to executing your brand promise with every interaction, nurturing the lifetime relationship of your most loyal customers.

Social Media Customer Service

The highly public realm of social media is where an increasing number of customers turn to voice their comments and concerns. Our social media customer service team delivers careful, highly responsive support while aligning seamlessly with your marketing and branding initiatives.

Don’t take our word for it

 

A quick word from an existing client

 

I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”

 

VP, Cloud Operations for the World-Leader in Data Intelligence

Our WFM Team puts the right people in the right place at the right time

 

And they knock it out of the park every time