Case Studies

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology, Mike Hasler

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

 

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Automating Transactional Volume for Multinational IT Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Mike Hasler

The Client This multinational IT and networking technology corporation has been our client for more than 10 years. As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. On a daily basis, we coordinate logistics for engineering equipment for […]

 

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Improving Customer Access to Tech Support: A Case Study

by Blue Ocean News in Case Studies

The Client A young, dynamic company founded seven years ago and headquartered in Canada’s “Silicon Valley,” our client is a tech company established with the goal of disrupting the mobility sector. Their business model was founded on the cell phone industry equivalent of a unicorn: a customer-centric offering that puts affordability and flexibility at the […]

 

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