Case Studies

Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

by Amy Bennet in Amy Bennet, Case Studies, Contact Center Outsourcing, Customer Service Outsourcing

  Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, […]

 

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Racing Against Time: Achieving a 96% On-Time Success Rate in a 120-Minute Delivery Window in the Midst of a Pandemic

by Amy Bennet in Amy Bennet, Case Studies, Contact Center Outsourcing, Customer Service Outsourcing

A Case Study in Strategic Partnership We’ve partnered closely with this multinational network technology corporation for many years, providing end-to-end order management support and customer success enablement. We enjoy the freedom they grant us in being able to creatively take on new challenges and goals. Read on to discover how we: Achieved a 96% success […]

 

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How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic

by Kim Campbell in Case Studies, Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training Launched on-time despite major challenges of the pandemic […]

 

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