Social Media Customer Service

Seamless customer experience in a digital economy

In today’s highly connected world, managing customer sentiment over social media is a critical step in your customer service plan. Businesses everywhere are facing the reality that more and more consumers are turning to social media to voice their questions and concerns regarding a company’s services and products.

Our social media customer service agents are trained to seamlessly engage with your customers while remaining true to your company’s brand promise. Handling support and issue resolution as well as public affairs and promotions, our social media team is committed to leveraging this channel to deliver responsive, real time support.

Social Media Customer Service Insight

Is Your Social Customer Service Already Stellar?

If you answered the headline with a yes – give yourself a major pat on ...

The State of Social Customer Support in 2018

The State of Social Customer Support in 2018

Remember when social media was the young upstart of the customer care channels and voice ...

Current State of Social Customer care

What’s the State of Social Customer Care in 2016?

In our world, it's a little bit soul crushing to know that one third of ...

Which Customer Service Predictions Came True from 3 Years Ago?

Ever try to predict the outcome of anything? It’s no easy feat. Sci-fi author Arthur ...

What our clients are saying

The weather event was client-facing on an epic scale. Blue Ocean was a bright spot maintaining contact with our customers. We were very thankful for their partnership.
Social Media Customer Service ClientCEO of Leading Online Grocery Distributor

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