Social Media Customer Service

Social Media Customer Service

Seamless customer experience in a digital economy

 

In today’s highly connected world, managing customer sentiment over social media is a critical step in your customer service plan. Businesses everywhere are facing the reality that more and more consumers are turning to social media to voice their questions and concerns regarding a company’s services and products.

 

Our social media customer service agents are trained to seamlessly engage with your customers while remaining true to your company’s brand promise. Handling support and issue resolution as well as public affairs and promotions, our social media team is committed to leveraging this channel to deliver responsive, real time support.

HALIFAX, NOVA SCOTIA, CANADA - AUG 20, 2009: Ferry crossing the harbor while tall ships docked in the early morning on Halifax's waterfront at Purdy's Wharf during the Nova Scotia Tall Ship Festival.

Don’t take our word for it

 

A quick word from an existing client

 

I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”

 

VP, Cloud Operations for the World-Leader in Data Intelligence

Our WFM Team puts the right people in the right place at the right time

 

And they knock it out of the park every time