Tech Support

A human approach to outsourced tech support

In this increasingly digital world, supporting end users in high stress situations requires a comprehensive technical solution that carefully combines issue resolution with differentiated customer experience.

We understand that achieving this balance with an outsourced solution can be challenging. From email transfers and account reconfigurations to broken equipment and malfunctioning technical tools, these issues can only be resolved by highly-skilled, empathetic agents who have a natural aptitude towards patient interaction with both technical and non-technical customers.

From routine troubleshooting to in-depth technical support, we know what it takes to deliver outstanding customer experience while simultaneously resolving the technical issues of a broad spectrum of customers. And with access to a highly educated local talent pool that consistently delivers intelligent, capable people into the labor market, we have the team to execute it.

Technical Support Insight

outsourced tech support

Here’s Why Most People Hate Calling Tech Support

Technology has become the backbone of our lives. So when something breaks or malfunctions, it’s ...

Can IVR destroy the customer experience? Press one or say “Yes”…

We have all been there. We call the toll-free number and are greeted by the ...

The Contact Center of the Future Promises Freedom from “Hold”

It is an exciting time in the customer contact industry. When you think about where ...

Emerging Customer Service Channels and Contact Center Technology

It’s no secret that more and more customers are choosing to bypass the telephone channel ...

What our clients are saying

In the aftermath of a natural disaster, we had to go outside normal parameters to get critical infrastructure restored. We could not have been as effective as we were without Blue Ocean playing their role so well.
Technical Support ClientDirector of Service for Leader in Networking Technology

Improve Your Customer Service with Blue Ocean

Request Pricing