Tech Support

A human approach to outsourced tech support

In this increasingly digital world, supporting end users in high stress situations requires a comprehensive technical solution that carefully combines issue resolution with differentiated customer experience.

We understand that achieving this balance with an outsourced solution can be challenging. From email transfers and account reconfigurations to broken equipment and malfunctioning technical tools, these issues can only be resolved by highly-skilled, empathetic agents who have a natural aptitude towards patient interaction with both technical and non-technical customers.

From routine troubleshooting to in-depth technical support, we know what it takes to deliver outstanding customer experience while simultaneously resolving the technical issues of a broad spectrum of customers. And with access to a highly educated local talent pool that consistently delivers intelligent, capable people into the labor market, we have the team to execute it.

Technical Support Insight

AI and Customer Care - The Future is Here

AI and Customer Care: The Future is Here

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed ...

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering ...

outsourced tech support

Here’s Why Most People Hate Calling Tech Support

Technology has become the backbone of our lives. So when something breaks or malfunctions, it’s ...

Can IVR destroy the customer experience? Press one or say “Yes”…

We have all been there. We call the toll-free number and are greeted by the ...

What our clients are saying

In the aftermath of a natural disaster, we had to go outside normal parameters to get critical infrastructure restored. We could not have been as effective as we were without Blue Ocean playing their role so well.
Technical Support ClientDirector of Service for Leader in Networking Technology

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