Contact Center Technology

Page 2

AI and Customer Care: The Future is Here

by Andrew O'Brien in Andrew O'Brien, Artificial Intelligence, Contact Center Technology, Customer Service Outsourcing, Multichannel Customer Service

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. The future is, it seems, here at our fingertips. These technologies are sparking new expectations in today’s consumers on an almost daily basis. We want intelligent interactions that are personalized to our own situations and we want […]

 

Read More

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

by Mike Hasler in Blue Ocean News, Case Studies, Contact Center Outsourcing, Contact Center Technology, Mike Hasler

The Client This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to […]

 

Read More