Conversational Intelligence

This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry

by Susan Preiss in Artificial Intelligence, Conversational Intelligence, Customer Experience, Susan Preiss

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better.   At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes […]


Read More