Meet the Team

Kim Campbell

 

Vice President, Client Success and Acquisition

 

Kim Campbell has been a leader at Blue Ocean since 2002. As Vice President of Client Success and Acquisition, Kim oversees the entire client journey, including new client acquisition, solution development, client management, and ensuring the long-term success and retention of Blue Ocean’s clients. Part of her mandate is the ongoing stewardship of our clients’ investment with Blue Ocean. This is a commitment to continual improvement that increases the value of the Blue Ocean solution over time.

 

Kim translates her considerable experience in delivering excellence, into winning sales strategies in the marketplace. She designs the programs and builds the relationships to deliver the best fit domestic or near shore solution.

 

Kim has an impressive track record of driving revenue growth and fostering strong, trusting relationships with clients. Her success is attributed to her sharp analytical skills, her ability to identify and resolve challenges, and her commitment to delivering innovative solutions that enhance client performance. Kim’s dynamic energy and talent for relationship-building are highly valued by both her colleagues and clients alike.

 

Contact Kim at kcampbell@blueocean.ca

Thought Leadership

Articles by Kim

  • Total Experience Strategy in the Contact Center: Everything Altogether All at Once

    08-08-2024  |  Customer Care, Customer Experience, Kim Campbell,

  • The 3 Principles of Brand Loyalty in a Highly Disruptive World

    09-07-2024  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program

    19-03-2024  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Bilingual Customer Support: Where Live Agents and AI Coincide

    04-10-2023  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Building a Better Loyalty Program (and the Reward for Getting It Right)

    13-12-2022  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Setting the Scene for a Successful Outsourced Implementation

    07-07-2022  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • The Evolution of Customer Experience in the Travel Industry

    07-10-2021  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

    04-10-2021  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • How Omnichannel Customer Care Weathered the Storm of COVID-19

    30-04-2021  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Exploring the Impact of COVID-19 on Customer Behavior

    31-03-2021  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic

    08-12-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program

    17-09-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic

    27-08-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Rethinking the Outsourcer Selection Process in the New Normal

    20-08-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • What Now? How Will Contact Centers Navigate the Post-COVID World?

    28-04-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Our 5 Favorite Customer Experience Articles Right Now

    11-02-2020  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • PCI Compliance in an Outsourced Customer Care Program: What Do You Need to Know?

    04-12-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner

    13-11-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • In-House vs Outsourced Customer Service: What’s Right for Your Business?

    04-09-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Up Where Expectations Soar: Customer Care in the Age of Entitlement

    15-04-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Empowering Your Team to Deliver Kick-Ass Customer Experience

    25-02-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

    22-01-2019  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • RFP Questions to Ask About AI in the Contact Center

    19-12-2018  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Are You Ready for the Future of Customer Service?

    30-08-2018  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • 5 Most Critical Elements of a Successful Contact Center Launch

    12-06-2018  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Ready or Not: AI Customer Service Will Change Your Business and Brand

    26-03-2018  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Is Your Social Customer Service Already Stellar?

    27-02-2018  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client’s Guide

    31-10-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer

    25-09-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Three Secrets to Implementing an Outsourced Customer Service Program

    11-05-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • What’s the State of Work-at-Home in Customer Care in 2017?

    20-03-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Weighing the Pros and Cons of Cross-Trained Contact Center Agents

    28-02-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Is the Customer Really Always Right?

    10-01-2017  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • How to Get Actionable Insight from your Contact Center Reporting

    15-08-2016  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • What’s the State of Social Customer Care in 2016?

    05-07-2016  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • “We Choose You. Now What?” Navigating The First 90 Days with Your Contact Center Partner

    09-03-2016  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Lifetime Customer Value: Measuring Customer Service Performance

    21-05-2015  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • The Phone Channel is Dead, Long Live the Phone Channel

    12-03-2015  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • How to Extend Your Customer Experience Strategy to Your Outsourcing Team

    27-01-2015  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Invest in Customer Experience to Boost Your Bottom Line

    05-12-2014  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Can IVR destroy the customer experience? Press one or say “Yes”…

    16-09-2014  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • 3 Tips to Improve Contact Center Reporting

    21-01-2014  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • Three Unexpected Truths About Launching a Customer Service Outsourcing Program

    12-09-2013  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

  • 5 Reasons You Can (and Should) Trust Social Media Customer Care to Your Contact Center

    11-07-2013  |  Customer Care, Customer Experience, Kim Campbell, Customer Experience, Kim Campbell, Loyalty Program Management

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