THE END-TO-END CONTACT CENTER SOLUTIONS BUYER’S GUIDE

 

What’s your next step in the decision to outsource?

Download the Contact Center Buyer’s Guide

 

From start to finish, we have created a guide for potential contact center buyers at every stage. Whether you are wondering if an outsourced solution is right for you, matching the right outsourced solutions to your business, or looking for the next steps in your new outsourcer partnership, we have plenty of helpful advice for you. And we have it all in one place!

 

Here are the topics we’ll cover:

  • How to Calculate Call Center Outsourcing Costs
  • A Sample Contact Center RFP Timeline
  • 52 Contact Center FRP Questions to Ask Vendors
  • Top 10 Mistakes to Avoid in Writing a Contact Center RFP
  • How to Choose the Best Contact Center (For You)
  • So You Finally Chose a Contact Center Outsourcer. What Next?
  • How to Extend Your Customer Experience Strategy to Your Outsourcing Team
  • The Economics of Nearshore Vs. Offshore Contact Centers
  • How to Succeed as a Client: Helping Your Outsourcer’s Workforce Management Team Win

We’re affordable and among the best in the world at what we do. No matter where you are in your procurement process, from the beginning stages of crafting the RFP to actively seeking a new partner, let’s talk about your goals and how we can help you achieve them.

Complete the form below to download your copy!

Don’t take our word for it

 

A quick word from an existing client

 

“I’ve worked with dozens of contact center partners throughout the course of my career. They all say the same thing. They all say their agents will fully adopt my brand. They all say it. Blue Ocean is the only company I’ve seen where they actually do it.”

 

VP, Cloud Operations for the World-Leader in Data Intelligence