Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

by Blue Ocean News in Blue Ocean News, News

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service.

This is Blue Ocean’s fourth Stevie Award. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Blue Ocean’s winning entry highlighted the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Having kicked off the partnership at the height of the pandemic, Blue Ocean has since supported them in their annual championships—both on-site and off-site—and led them through a crucial telephony platform transition in order to streamline their operations. As a result of these efforts, Blue Ocean has significantly improved their service levels and simultaneously realized thousands of dollars in cost savings for the client.

One Stevie judge commented on Blue Ocean’s nomination story, “I love reading about successes like this, especially with the data to support the claim. By proving that sometimes “bigger is not better” through tangible, reliable results, you have given credence to the value of providing great customer experience to your client while providing great customer service theirs.”

Another judge wrote, “Wow! Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. Well done.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees.

Blue Ocean thanks the Stevie organization for this honor and for recognizing the mission-critical work of our team.

“We are thrilled to have won the Silver Stevie this year,” comments Andrew O’Brien, President and COO at Blue Ocean. “It is absolutely a reflection of the passion, integrity, and hard work of our team as we seek to transform the reality of customer care. Strategic partnership is always our number one priority, and this award recognizes that we are succeeding in this achieving that goal.”

“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller.  “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

 

About Blue Ocean

Blue Ocean is an award-winning provider of innovative customer care solutions. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

 

About The Stevie Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

 

 

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