Author: Blue Ocean News

Blue Ocean Wins 2019 Silver Stevie® Award

by Blue Ocean News in Blue Ocean News, News

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. The company won a Bronze Stevie in the same category in 2017. The […]

 

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Blue Ocean Promotes Sean Miller to Director of Workforce Management

by Blue Ocean News in Blue Ocean News

Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. In his new role, Miller has senior responsibility for the company’s workforce strategy and driving innovative workforce solutions that support Blue Ocean’s growth. Sean has more than 25 years of experience in workforce management […]

 

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Improving Customer Access to Tech Support: A Case Study

by Blue Ocean News in Case Studies

The Client A young, dynamic company founded seven years ago and headquartered in Canada’s “Silicon Valley,” our client is a tech company established with the goal of disrupting the mobility sector. Their business model was founded on the cell phone industry equivalent of a unicorn: a customer-centric offering that puts affordability and flexibility at the […]

 

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Blue Ocean Contact Centers Wins Bronze Stevie® Award in 11th Annual Stevie Awards for Sales & Customer Service

by Blue Ocean News in Blue Ocean News, Contact Center Awards

Canadian Contact Center Recognized Alongside Top International Sales and Customer Service Organizations at Las Vegas Award Ceremony Blue Ocean Contact Centers, an outsourced Canadian contact center providing high quality solutions for complex customer care requirements, won the Bronze Stevie® Award in the Customer Service Team of the Year – Recovery Situation category at the 11th […]

 

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IMP Customer Care Becomes Blue Ocean Contact Centers

by Blue Ocean News in Blue Ocean News, News

IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, […]

 

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Happy Holidays from Blue Ocean

by Blue Ocean News in Blue Ocean News

Before you head out of the office for the holidays to grab your mug of eggnog, we want to take a minute to reflect on some of the hottest talking points of the year in the contact center world. We’ve looked at the data and compiled our five most popular articles of 2015. 1. The […]

 

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Be Like Sue: Break Free from Bad Jobs

by Blue Ocean News in Videos

You want a job that doesn’t suck. Your hard work should matter and your career growth shouldn’t be squashed. Is that too much to ask? Not long ago, Sue felt the same way. Fast food and retail jobs left her feeling in the dumps. But a tip from a friend helped break the cycle.

 

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Be Like Amir: End Your Boredom

by Blue Ocean News in Videos

Your job is soooo dull. You want meaningful challenges, but all you get is boredom by the truckload. You’re not sure what else to do, but your brain is screaming for something different. Not long ago, Amir felt the same way. His job was about as exciting as watching a tortoise cross an empty stadium. That is, […]

 

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