Author: Blue Ocean News

Blue Ocean Wins Contact Center Thought Leadership Award

by Blue Ocean News in Customer Service Outsourcing

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed! Our article, How to Launch a Successful Outsourced […]

 

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Your Guide to the Post-Pandemic Contact Center Is Here!

by Blue Ocean News in eBook

  Have you ever stopped and thought to yourself: “How will contact centers navigate the post-COVID world?” It’s a question we contemplate often here at Blue Ocean, and we’re glad to say we didn’t stop there. After much thought, deliberation, and research, we’ve come up with the quintessential guide for your post-pandemic contact center. And […]

 

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Happy Holidays from Blue Ocean!

by Blue Ocean News in Holiday Customer Service

As the year comes to a close, we hope you find yourself working towards a very restful, well-deserved holiday season. But don’t set that “out of office” notification quite yet. Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from […]

 

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Blue Ocean Wins 2020 Silver Stevie® Award

by Blue Ocean News in Blue Ocean News, News

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019. […]

 

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