Your job is soooo dull. You want meaningful challenges, but all you get is boredom by the truckload. You’re not sure what else to do, but your brain is screaming for something different. Not long ago, Amir felt the same way. His job was about as exciting as watching a tortoise cross an empty stadium. That is, […]
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With 24/7/365 operations supporting dozens of national and international brands who are leaders in their industries, our 450+ agents collectively handle millions of contacts a year. Each successful resolution always brings about a satisfying sense of accomplishment. But every once in a while, people in our line of work get the opportunity to deliver a […]
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Halifax, Nova Scotia, April 30, 2015 – IMP Group Limited (IMP) of Halifax, Nova Scotia, has acquired Blue Ocean Contact Centers. Blue Ocean employs more than 600 employees and is headquartered in Halifax, Nova Scotia. It provides customer service solutions for world-class companies who are leaders in technology, travel, retail, grocery, wellness, tourism and automotive […]
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The Client In the online grocery industry, inbound complaints posted in social media have been typically either ignored, or the social media marketing department directed the customer to choose a different channel to access support. Our client has built success on the brand promise “our food is fresh”. Our customers are spoiled. We wanted to […]
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There’s a perception out there that all contract center jobs suck. Thankfully, our clients and job candidates both say we’re like no contact center they’ve ever seen. At Blue Ocean, we want to move beyond the idea that contract center workers are mindless drones chained to their desks, because our employees are anything but that. […]
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Blue Ocean Contact Centers, a global leader in Outsourced Customer Service solutions, has been named the gold winner for the International Business of the Year by the Halifax Chamber of Commerce. The Halifax Chamber of Commerce is committed to a vision of building and strengthening the business community. Their annual Business Awards event presents an […]
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We like to refer to Roadside Assistance Customer Service teams as the special forces of customer service being able to ramp up for unpredictable and extreme peaks in volume And boy-oh-boy did the past year deliver extreme swings in volume due to record weather events and various polar vortexes. When we tallied up the team’s results, we […]
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Blue Ocean Contact Centers, a recognized leader in providing outsourced customer service solutions for global brands, received contact center awards for Best Outsourced Customer Service, Best Use of Social Media in the Contact Center, and Best Recruitment Campaign. The awards were announced at the 2014 ContactCenterWorld Top Ranking Performers of the Americas Conference in Orlando, […]
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The Client When you make millions of grocery deliveries a year, some eggs are going to break. Our client succeeds in a difficult business by being responsive and nimble, and making it right when things go wrong. Our client has carved out a niche in its area of operations, offering clients quality service on par […]
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When you’ve been in the business as long as we have the numbers start to add up. As we head into our 20th anniversary in 2014, we had a ton of fun putting together this infographic on The Numbers Behind Blue Ocean!
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