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Blue Ocean Promotes Sean Miller to Director of Workforce Management

Blue Ocean Promotes Sean Miller to Director of Workforce Management

Sean Miller, Director of Workforce Management, Blue Ocean Contact Centers

Sean Miller, Director of Workforce Management

Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. In his new role, Miller has senior responsibility for the company’s workforce strategy and driving innovative workforce solutions that support Blue Ocean’s growth.

Sean has more than 25 years of experience in workforce management and has been with Blue Ocean for the past 12 years. His proven expertise, leadership, and strategic vision continue to deliver value to Blue Ocean and, more particularly, to the company’s clients as Sean builds bold workforce solutions to support even the most complex customer care programs.

Blue Ocean supports clients across a wide range of industries including eComm, grocery/CPG, technology, insurance, and fintech. Solutions range from consumer issue resolution to Tier 1 and Tier 2 tech support to emergency roadside assistance. Their roster of clients includes Fortune 100 companies, brand category leaders, and change-makers.

With artificial intelligence and other technologies producing an unprecedented pace of change in the customer care industry, Sean will play a key role in delivering thought leadership to Blue Ocean clients and ensure that the company’s workforce solutions deliver efficiency while driving cost out of the business and improving the customer experience.

“I’m looking forward to continuing to provide leadership to our workforce team, to our clients, and to prospective clients as we navigate the changing landscape,” says Miller. “Frankly, it’s pretty exciting to be tackling these new challenges while striving to be the best in the business. Blue Ocean isn’t the biggest player in the global industry by a long shot, but we consistently punch above our weight class and there’s nothing I like better than showing the world what the underdog can do.”

“For more than a decade, Sean has played a key role in Blue Ocean’s ability to deliver best-in-class customer experiences for our clients. Sean’s promotion is an important part of Blue Ocean’s strategic growth plan and commitment to operational excellence supporting world-class clients. His innovative thinking and keen understanding of the industry will continue to be a critical asset to our company,” said Patty Isnor, SVP, Corporate Services of Blue Ocean.

For more information, please contact Amy Bennet-Roach, Director of Sales and Marketing at 902.722.3312 or abennet@blueocean.ca.

About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

 

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