![What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]](https://blueocean.ca/wp-content/uploads/2017/07/What-You-Need-to-Know-When-Looking-for-a-New-Contact-Center-Outsourcer-600x450.png)
Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the ...
Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. The challenge is, how does that translate into numbers? Calculating call center costs in order to ...
In the outsourced call center world, we measure everything in terms of percentages: minutes and seconds, dollars and cents. Measuring deep into the trenches of the contact center is an absolute must. At the end ...
