Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. The challenge is, how does that translate into numbers? Calculating call center costs in order to build a business case for outsourcing depends upon a complex array of factors and considerations. We want to make it easy for you. From program management to agent productivity to HR overhead, we break down the costs for a true apples-to-apples comparison.
Check out our SlideShare below to learn more.