Blue Ocean was presented with two gold awards at ContactCenterWorld’s Top Ranking Performers of the Americas 2013 in Orlando, Florida. ContactCenterWorld is the global association for contact center best practices. The organization provides world-class research, conferences, awards, and information on best practices in the contact center world.
Blue Ocean was recognized for Best Use of Social Media in the Contact Center for the work the company does on behalf of one of its US-based grocery retail clients. The award-winning social media customer service program, developed in collaboration with Blue Ocean’s client, creates efficiencies while striving for “First Tweet Resolution” of resolvable service issues in the channel. This innovative solution enhances the customer experience while freeing up the client’s in-house social media team to focus on strategy, marketing, engagement, and audience building.
Blue Ocean was also awarded Best Green Contact Center for the initiatives put in place over the past 18 months to raise the organization’s standards of environmental stewardship even higher. Those initiatives include a move to electronic pay stubs; launching an environmentally-friendly corporate coffee system that diverts more than 70,000 coffee pods per year from landfill; and partnering with Efficiency Nova Scotia to reduce energy consumption.
“Our culture at Blue Ocean is about striving,” says Andrew O’Brien, president and chief operating officer, “ We are among the best in the world at what we do and at the same time, we are constantly pushing the envelope in our own operations and in the work we do for clients. Our clients rely on us to be driving innovation and delivering best practices so we appreciate this recognition from our industry peers that we are indeed leading the field.”
Please get in touch with us for more information on our social media customer service solution or green operations.