Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
      Listen Now
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
Contact Us
Client Login

Solutions
- - - Design a Solution
      If you need customized, high-quality customer experience solutions for mission-critical customers, you’re in the right place.
      
      Whether you're ready to go to RFP or are just in the early stages of discovery, we're ready to talk about your goals. Just click the button below to get connected with one of our team members.
      
      Let's Design a Solution
Getting Started
- - - Get Started with Our Contact Center RFP Template
      
      When you choose to outsource your contact center, you’re not looking for a vendor, you’re looking for a strategic partner who will have a direct impact on the success of your business. Using an RFP specific to customer care makes it easier to identify the right potential partners for your business.
      
      Get RFP Template Now
Resources
- - - [Podcast] The Art of Winning the Contact Center Workforce Management Game
      Deep CX: A Blue Ocean Podcast is back with the mash-up you never knew you needed: customer experience and baseball. As it turns out, whether you’re running a call center or managing the Oakland A’s, things run smoothest when people pay attention to cold, hard statistics.
      
      Listen Now
Careers
- - - We’re hiring!
      Check out the variety of positions open now. We have work-at-home and work-in-office positions for a range of roles.
      
      Search Jobs
About Us
- - - Get to Know Blue Ocean
      
      In a nutshell, Blue Ocean provides affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
      
      From startups to Fortune 500s, companies choose us over the competition because of our resolute belief in the importance of strategic partnerships.
      
      Learn More About Us
Contact Us
Client Login

Contact Center Outsourcing

Page 4

How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic

by Kim Campbell in Case Studies, Contact Center Outsourcing, Customer Service Outsourcing, Kim Campbell

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training Launched on-time despite major challenges of the pandemic […]

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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing, eBook

When the world turned upside down in February and March of 2020, no one could have guessed what was ahead. Many of us hit the pause button with the assumption things would return to normal soon. Soon never happened, and so we are left with the question of when and how to get back to […]

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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

by Amy Bennet in Amy Bennet, Call Center Metrics, Contact Center Outsourcing, Customer Service Outsourcing

We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20th year. After all, continual improvement and striving to evolve are the hallmarks of long-term success. Great companies are regularly assessing the ongoing value of […]

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