Contact Center RFP

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What You Need to Know When Looking for a New Contact Center Outsourcer [Slideshare]

by Blue Ocean in Blog, Contact Center Budgeting, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for a new contact center outsourcer is rarely as simple as it sounds. That’s why we’ve pulled together our top “How To” procurement tips so you don’t have to spend hours hunting down the resources. From call center outsourcing costs and RFP questions to onboarding and strategizing with your new outsourced partner and their […]

 

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5 Top Procurement Tips for Seeking an Outsourced Contact Center

by Blue Ocean in Blog, Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing

Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding the right contact center for you is going to take […]

 

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A Sample Contact Center RFP Timeline

by Blue Ocean in Blog, Contact Center RFP

What’s driving your Contact Center RFP timeline? Is your current outsourcing contract expiring soon? Are you switching vendors? Have you reached maximum capacity with an in-house solution? As you prepare to launch an RFP process to find the right partner for your customer care program, understanding the vendor side of the process can help you […]

 

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3 Signs it’s Time to Write That Call Center RFP

by Blue Ocean in Blog, Contact Center RFP

Outsourcing your call center is a long-term decision and solution driven by changing business needs. As the business evolves, the call center aches from playing catch up to the growth – handling more customers, more products, and more processes. Often that changing dynamic creates pressure which can be relieved by partnering with a call center […]

 

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