Contact Center RFP

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51 New Contact Center RFP Questions

by Amy Bennet in Amy Bennet, Contact Center RFP

  We’ve updated this list! Find our 70 Updated Customer Care RFP Questions here.   One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. We’ve updated this list with the most up-to-date information. Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly […]

 

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A Sample Contact Center RFP Timeline

by Amy Bennet in Amy Bennet, Contact Center RFP

What’s driving your Contact Center RFP timeline? Is your current outsourcing contract expiring soon? Are you switching vendors? Have you reached maximum capacity with an in-house solution? As you prepare to launch an RFP process to find the right partner for your customer care program, understanding the vendor side of the process can help you […]

 

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52 Contact Center RFP Questions to Ask Vendors

by Amy Bennet in Amy Bennet, Contact Center RFP

  We’ve updated this list! Find our 70 Updated Customer Care RFP Questions here.   Are you in the middle of “contact center RFP season”? The 52 RFP questions listed below provide you with a comprehensive guide on how you can structure the RFP and the actual questions you can add to your RFP. We segmented […]

 

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3 Signs it’s Time to Write That Call Center RFP

by Amy Bennet in Amy Bennet, Contact Center RFP

Outsourcing your call center is a long-term decision and solution driven by changing business needs. As the business evolves, the call center aches from playing catch up to the growth – handling more customers, more products, and more processes. Often that changing dynamic creates pressure which can be relieved by partnering with a call center […]

 

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