Contact Center RFP

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Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

by Mike Hasler in Contact Center Outsourcing, Contact Center RFP, Customer Service Outsourcing, Mike Hasler

Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your team to eliminate the deal-breakers and discern the winner. Finally, […]

 

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RFP Questions to Ask About AI in the Contact Center

by Kim Campbell in Artificial Intelligence, Contact Center RFP, Contact Center Technology, Customer Service Outsourcing, Kim Campbell

You’ve got your game face on. You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. But are you asking the right questions about artificial intelligence? While AI capabilities in the contact […]

 

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