Just a few short years ago (say, 2014 or 2015) when it came to technology, outsourcers were happily touting the cost benefits of their telephony platforms and on-prem systems, showing prospective clients how, instead of having to invest in and maintain their own IT infrastructure, it was a real value add to the client to […]
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In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. In 2022, the RFP process holds even greater weight. But it’s also a process that has evolved in the wake of the pandemic. Are you dreading it? […]
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This blog post has consistently ranked as one of our most popular since we wrote it a few years ago. The insight about customer service and the customer experience is still rock solid, and so we decided to revisit the article as we prepare for Customer Service Week 2021. When it comes to […]
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